ORDER CANCELLATION - MONEY RETURN
It is possible to cancel your order in the following cases:
a) Before sending the product - Cancellation is possible by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 2831 503835.
b) After receiving the product you can exercise your right to a refund, within 14 calendar days from the day of receiving the product.
It is clarified that for To proceed with the free return of the product, the product must be in excellent condition, received without damage and complete, within its original packaging. All products must be carefully tested to avoid damage. Also, the returned product must be accompanied by all the necessary documents that you received upon receipt.
If you choose to exercise your right to a refund, your money will be refunded in full within 10 working days from the date of cancellation of the order, we believe that within ten working days the product will be returned to our warehouses for control and approval of the refund. The refund is made to a Bank account that you indicate to us or electronically.
A basic condition for the return of the product is that it is in excellent condition, received without damage and is complete, in its original packaging.
Right of Withdrawal
If for any reason you wish to return the product you purchased and you are not interested in replacing it with another you can exercise your right of withdrawal by requesting a return. The return must be made within 14 calendar days from the date of receipt of the product with the sole charge of the cost of returning the product. A basic condition for the return of the product is that it is in excellent condition, received without damage and is complete, within its original packaging.
